CASE STUDY: How to manage queues at the checkout and optimize payments through People Counting Systems.

Monitoring of internal areas to manage queues at the checkout and optimize payments through People Counting Systems.

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Monitoring of internal areas to manage queues at the checkout and optimize payments through People Counting Systems.

One of the main challenges of modern retail is to improve the Customer Experience. The goal is to provide consumers with the convenience of online shopping in a physical space that allows for the experience and choice of purchase while freeing them from the friction associated with the store.

The topic of payments is certainly one of the key aspects of these changes. Consumers seek a convenient and fast checkout process in-store, similar to what they have online, avoiding queues and unnecessary waiting.

The Visionarea system allows tracking and analyzing the queue at the checkout so that retailers can make informed and immediate decisions on how to optimize wait times and the checkout process, thus creating a better shopping experience. The system detects the number of people waiting and sends an alert to the system dashboard as soon as the wait times at individual cash registers exceed the set values. This allows for opening new cash registers to manage the issue in real-time.

 

1. Features of the checkout queue management system:

Cloud-based = maximum scalability

Single on-site hardware = sensors

Real-time detection of the number of people in the queue

Instant calculation of traffic and real-time sending of alerts to customer dashboards

2. Monitoring/management of crowding and wait times for specific areas

In red, the threshold for exceeding the pre-established alarm level.

 

3. Waiting Time Analysis

In red, exceeding the pre-established alarm threshold.

 

 

 

 

 

Read more here: https://en.visionarea.net/people-counting/counting-system/people-counting-system.kl

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